Indian officials have raided over 76 locations in an international crackdown on tech support scam calls. Debajyoti Chakraborty/NurPhoto via Getty Images
India has been cracking down on tech support scammers in an effort to “combat and dismantle” finance-related cyber crime, officials announced on Thursday.
Officials raided around 76 suspected illegal call center locations across India, in several different states, according to a press release from India’s Central Bureau of Investigations. These raids were part of a police operation called Chakra-II. The scammers often pretend to work for reputable companies like Microsoft and Amazon, according to a press release from Amazon.
NEWARK, N.J. – Two Indian nationals were each sentenced today to 41 months in prison for their roles in a conspiracy to commit wire fraud by accepting illegally obtained $1.2 million in wire transfers from victims across the United States, U.S. Attorney Philip R. Sellinger announced.
Arushobike Mitra, 29, and Garbita Mitra, 25, (no relation) both previously pleaded guilty before U.S. District Judge Esther Salas one count of conspiracy to commit wire fraud. Judge Salas imposed the sentences today in Newark federal court.
“These defendants and their conspirators preyed upon some of our most vulnerable citizens, using trickery and threats to coerce them into sending money. Protecting our elderly population from these kinds of deceitful robocall scams is a priority of our office. Those who engage in this kind of elder fraud scheme can expect to face justice.”
U.S. Attorney Philip R. Sellinger
“These defendants and their conspirators preyed upon some of our most vulnerable citizens, using trickery and threats to coerce them into sending money,” U.S. Attorney Sellinger said. “Protecting our elderly population from these kinds of deceitful robocall scams is a priority of our office. Those who engage in this kind of elder fraud scheme can expect to face justice.”
According to documents filed in this case and statements made in court:
As part of an international fraud scheme, criminal India-based call centers utilized automated robocalls to victims across the country with the intent of defrauding U.S. residents, particularly the elderly. After establishing contact with victims through these automated calls, other members of the conspiracy would coerce or trick the victims into sending large sums of cash through physical shipments or wire transfers to other members of the conspiracy, including the Mitras. These conspirators used a variety of schemes to convince victims to send money, including impersonating government officials from agencies such as the Social Security Administration, or impersonating law enforcement officers from the FBI or DEA, and threatened victims with severe legal or financial consequences if they did not comply. Another method utilized by the callers involved convincing the victim they were speaking with someone from a tech support company and coercing the victim into granting the caller remote access to their personal computers. The caller would then access the victim’s bank accounts and make it appear to the victim that the caller had inadvertently added money to the victim’s bank account, when in fact the caller had simply transferred money from another one of the victim’s own accounts. The caller would then instruct the victim to “return” the money by way of mail or wire transfer to other members of the conspiracy, including the Mitras.
In addition to the prison terms, Judge Salas sentenced Arushobike Mitra and Garbita Mitra each to three years of supervised release and ordered them to pay $835,324 in restitution.
U.S. Attorney Sellinger credited special agents of the Social Security Administration, Office of the Inspector General, Office of Investigations, New York Field Division, under the direction of Special Agent in Charge Sharon MacDermott; special agents of the Department of Homeland Security, Homeland Security Investigations, Cyber Intrusion Group, and El Dorado Task Force Asset Identification & Removal Group, under the direction of Special Agent in Charge Ivan J. Arvelo in New York; postal inspectors of the U.S. Postal Inspection Service in Newark Division, under the direction of Inspector in Charge Christopher A. Nielsen, Philadelphia Division, with the investigation leading to today’s sentencings. He also thanked the Hoboken Police Department, the Hudson County Prosecutor’s Office, the New York City Police Department, and the Brunswick County, North Carolina, Sheriff’s Office for their assistance.
The government is represented by Special Assistant U.S. Attorney Meriah Russell of the U.S. Attorney’s Office Criminal Division in Camden.
Now, Amazon and Microsoft are teaming up with CBI and international law enforcement in an effort to cut down on the calls. Many of these scammers target Americans, with over 2,000 people being impacted, according to Amazon. Countries like Canada, Australia, the UK, Germany, and Spain have also been affected.
Law enforcement seized 32 phones, 48 laptops and hard discs, and 33 SIM cards and froze several bank accounts amid the raid of the 76 locations, according to CBI. The locations were in Indian states including Bihar, Dehli, Haryana, Himachal Pradesh, Karnataka, Kerala, Madhya Pradesh, Punjab, Tamil Nadu, Uttar Pradesh, and West Bengal.
The FBI estimates that in 2022, over 32,000 people were targeted by tech and customer support scams, with over $800 million in losses. Amazon said it has a “zero tolerance” policy for scammers pretending to be part of the company. It has taken down over 20,000 phishing websites and 10,000 phone numbers associated with fraud scams.
Oftentimes, scammers will target elderly victims, with 69% of victims being 60 or older, according to the FBI. Ensuring that you and your loved ones are aware of the warning signs of a scam call or phishing email or text can help them avoid being tricked into handing away sensitive information.
Microsoft and other reputable tech companies will never contact you via phone call, email, or text to tell you that there’s a problem with your device, Microsoft Security’s Doug Thomas said in a YouTube video. He also said that pop-up messages from reputable companies won’t include a phone number that you need to call to get help.